Queer Pleasure Collective is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Health Records Act 2001 (Vic) and the Health Privacy Principles (HPPs).

1. Collection of Personal Information

1.1 Types of Information Collected

We may collect the following types of personal information:

• Contact details (name, address, phone number, email)

• Medical history and treatment records

• Financial information (for billing purposes)

• Any other information relevant to your treatment

1.2 Methods of Collection

We may collect personal information directly from you through:

• Initial consultations and ongoing sessions

• Forms and questionnaires

• Communication via phone, email, or online platforms

• Referrals from third parties such as GPs or other healthcare providers

2. Use and Disclosure of Personal Information

2.1 Primary Purpose

The primary purpose of collecting personal information is to provide you with sexological and therapeutic services, including assessment, diagnosis, and treatment.

2.2 Secondary Purposes

We may use your personal information for secondary purposes directly related to the primary purpose, such as quality improvement, clinical audits, and research purposes (with your explicit consent).

2.3 Disclosure to Third-Parties

We may disclose your personal information to third parties insofar as reasonably necessary to achieve the purpose for which we collected it (or directly related purposes that you would reasonably expect). Personal information is only supplied to a third party when it is required for the delivery of our services, and usually with your consent. We may also disclose personal information to comply with legal requirements, such as court orders or subpoenas, or in response to a law enforcement agency request.

3. Third-Party Service Providers

To deliver our services, we use a number of trusted third-party platforms (including practice management, payment processing, website hosting, and email marketing providers). These providers may store or process your information on our behalf. Where relevant, information may be stored, processed, or transferred using infrastructure located outside of Australia.

We take reasonable steps to ensure all third-party providers handle your information securely and in accordance with applicable privacy laws. Each provider operates under their own privacy policy.

4. Cookies

This website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site and allow certain features to function correctly. You can disable or manage cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of this website.

5. Data Storage and Security

5.1 Storage Methods

Your personal information is stored securely in both physical and electronic formats. Information may be stored, processed, or transferred between parties located in countries outside of Australia if necessary, particularly by IT service providers who use data hosting and processing infrastructure located internationally.

5.2 Security Measures

We implement various security measures to protect your personal information, including password-protected systems, encryption, and secure disposal of physical records.

6. Access and Correction

6.1 Access Rights

You have the right to access your personal information. To request access, please contact us at hello@queerpleasurecollective.com.au.

6.2 Correction of Information

If you believe your personal information is inaccurate, outdated, or incomplete, please contact us to request a correction as soon as possible.

7. Anonymity and Pseudonymity

Where practical and lawful, you may choose to interact with us anonymously or use a pseudonym.

8. Complaints and Concerns

8.1 Complaints Process

If you have any concerns or believe your privacy has been breached, please contact us at hello@queerpleasurecollective.com.au.

8.2 Response to Complaints

We take all complaints seriously and will respond in a timely manner, working to resolve any issues to your satisfaction.

9. Social Media Policy

9.1 Purpose of Social Media Communication

We use social media to inform the general community about the latest research, health-related resources, and new programs or services.

9.2 Friending and Following

We do not accept friend requests from current or former clients on any personal social networking sites, in order to maintain professional boundaries and protect your confidentiality. You are welcome to view our public pages on social media platforms.

9.3 Interacting

Please contact us via email for any enquiries. Do not use social networking sites to communicate with us, as these platforms are not secure and may compromise your confidentiality.

9.4 Likes, Follows, and Comments

Please be aware that if you choose to like or follow our social media channels using your name, you may be publicly disclosing a relationship with our practice.

9.5 Use of Search Engines

It is not our practice to search for clients on Google or other search engines. If necessary, such as in an emergency where you are unresponsive, we may use search engines to locate you in order to ensure your welfare. This will be documented and discussed with you if it occurs.

10. Policy Updates

This policy is reviewed annually, or as required. Any updates will be communicated to clients by email or via our website.

11. Acknowledgement and Consent

By reading this policy, you acknowledge that you have read and understood the information provided.