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Privacy Policy

1. Introduction

Queer Pleasure Collective is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Health Records Act 2001 (Vic) and the Health Privacy Principles (HPPs).

 

2. Collection of Personal Information

2.1 Types of Information Collected

We may collect the following types of personal information:

  • Contact details (name, address, phone number, email)

  • Medical history and treatment records

  • Financial information (for billing purposes)

  • Any other information relevant to your treatment

2.2 Methods of Collection

We collect personal information directly from you through:

  • Initial consultations and ongoing sessions

  • Forms and questionnaires

  • Communication via phone, email, or online platforms

  • Referrals from third parties such as GPs or other healthcare providers

 

3. Use and Disclosure of Personal Information

3.1 Primary Purpose

The primary purpose of collecting personal information is to provide you with sexological and therapeutic services, including assessment, diagnosis, and treatment.

3.2 Secondary Purposes

We may use your personal information for secondary purposes directly related to the primary purpose, such as:

  • Quality improvement and clinical audits

  • Research purposes (with your explicit consent)

3.3 Disclosure to Third Parties

We may disclose your personal information to third parties insofar as reasonably necessary to achieve the purpose for which we collected the information (or directly related purposes that you would reasonably expect). Personal information is only supplied to a third party when it is required for the delivery of our services and usually with consent from you. We may also disclose personal information to comply with legal requirements, such as court orders or subpoenas, or in response to a law enforcement agency request.

 

4. Data Storage and Security

4.1 Storage Methods

Your personal information is stored securely in both physical and electronic formats. Information may be stored, processed, or transferred between parties located in countries outside of Australia if necessary, particularly by IT service providers who use data hosting and processing infrastructure located internationally.

4.2 Security Measures

We implement various security measures to protect your personal information, including:

  • Password-protected systems

  • Encryption

  • Secure disposal of physical records

 

5. Access and Correction

5.1 Access Rights

You have the right to access your personal information. To request access, please contact us at hello@queerpleasurecollective.com.au.

5.2 Correction of Information

If you believe your personal information is inaccurate, outdated, or incomplete, please contact us to request a correction as soon as possible.

 

6. Anonymity and Pseudonymity

Where practical and lawful, you may choose to interact with us anonymously or use a pseudonym.

 

7. Complaints and Concerns

7.1 Complaints Process

If you have any concerns or believe your privacy has been breached, please contact us at hello@queerpleasurecollective.com.au.

7.2 Response to Complaints

We take all complaints seriously and will respond to your complaint in a timely manner, working to resolve any issues to your satisfaction.

 

8. Social Media Policy

8.1 Purpose of Social Media Communication

We use social media to inform the general community about the latest research, health-related resources, and new programs or services.

8.2 Friending and Following

We do not accept friend requests from current or former clients on any personal social networking sites to maintain professional boundaries and protect your confidentiality. You are welcome to view our public pages on social media platforms.

8.3 Interacting

Please contact us via email for any inquiries. Do not use social networking sites to communicate with us as these sites are not secure and may compromise your confidentiality.

8.4 Likes, Follows, and Comments

Please be aware that if you choose to like or follow our social media channels using your name, you may be publicly disclosing a relationship with our practice.

8.5 Use of Search Engines

It is not our practice to search for clients on Google or other search engines. If necessary, such as in an emergency where you are unresponsive, we may use search engines to find you to ensure your welfare. This will be documented and discussed with you if it occurs.

 

9. Policy Updates

This policy is reviewed annually, or as required. Any updates will be communicated to clients by email or via our website.

 

10. Acknowledgment and Consent

By reading this policy, you acknowledge that you have read and understood the information provided.

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Privacy Policy

Melbourne, VIC

(Australia-wide via telehealth)

hello@queerpleasurecollective.com.au

© 2025 by Queer Pleasure Collective

Disclaimer & Acknowledgement

Content on this website is for informational purposes only and does not replace professional medical or mental health advice. Queer Pleasure Collective is committed to providing an inclusive, respectful, and supportive space for all individuals, regardless of gender, sexuality, neurotype, race, or ability.

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We acknowledge the Traditional Custodians of the land where we practice, the Wurundjeri Woi-Wurrung People, and pay our respects to their Elders past and present. We recognise their enduring connection to country, waters, and culture.

 

We are grateful to the communities whose lived experiences — particularly people who are trans and gender-diverse, disabled or neurodivergent, living in fat bodies, and people of colour — inform and guide our work.

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